Frequently Asked Questions
Questions about shipping terms, or need to change an order? Check out the Frequently Asked Questions below. If you can’t find your answer, feel free to contact us!
The GM Brand Focused Merchandising Program is designed to provide all GM dealers with showroom and service area merchandising displays, graphics and selling aids. Some of these elements are permanent display fixtures that are either required or optional elements in each of the three Facility Image Programs. Other items are annual graphic updates or sales support materials that ship to dealers automatically when new models are introduced.
P.O. Box 514010
Milwaukee, WI 53203-3410
2727 W. Good Hope Road
Milwaukee, WI 53209-2091
Chevrolet Facility Image Program required elements are linked below:
Chevrolet Facility Image Elements
Buick/GMC Facility Image Program required elements are linked below:
Buick GMC Facility Image Elements
Buick GMC Facility Image Elements Interior Refresh
Multi-Line Facility Image Program required elements are:
- Chevrolet/Buick/GMC – All of the Chevy elements + Buick GMC PIC and Buick GMC logo screens (2)
- Chevrolet – All of the Chevy elements
- Chevrolet/Buick GMC – All of the Chevy elements + Buick GMC PIC and Buick GMC logo screens (2)
- Buick GMC – All of the Buick GMC elements
Freight will be billed separately from your order and items will be shipped using a specialized carrier. This carrier is an expert in handling Brand Focused Merchandising items and will provide an exceptional level of quality to protect your purchases. Items ship from Brand Focused Merchandising Headquarters in Milwaukee, WI and charges will vary based upon destination and order size. If you have any questions concerning your order or would like to have a shipping rate pre-quoted, please contact Program Headquarters at 1-800-766-5660 or email us at gmbfmservice@dcim.com.
Yes, you can receive reimbursement from your IMR funds for qualifying BFM merchandise billed to your Open Account (Certified Service IMR-Parts or BFM/Image IMR-Sale). Eligibility is called out on each item. Fund balance or calculation questions should be directed to ACB. Change in election for future orders, reversals, item eligibility, how or why this was submitted through IMR should all be directed to DCI.
Please note that charges billed through your IMR Advertising Account as “No-Match” claims will be paid solely with dealer contributions, and the applicable GM Match Funds will be forfeited.
Yes. A dealer may order individual elements.
Order history can be accessed from the dropdown menu under your Dealership Name.
Contact Brand Focused Merchandising Headquarters at 1-800-766-5660 to change an existing subscription order. Any changes made to an order after it has been submitted will not reflect or alter your order history.
No returns will be accepted without prior authorization from Program Headquarters. Return product must be in its original carton. A 20% restocking fee and any freight costs (if applicable) will be charged to the dealer for returned materials. Please call 1-800-766-5660 for a Return Authorization Form and to arrange the return.
Lead times vary. Please allow 4-6 weeks lead time for graphics, frames, and printed materials, and up to 12 weeks for millwork items. For further questions on availability and lead times, please contact by calling 1-800-766-5660 or emailing gmbfmservice@dcim.com.
